PRACTICE OVERVIEW
The Managed Services practice partners with clients
to provide world-class core IT services.Tech-Pro's model operates Help/Service Desks
on the client premises or offsite with deskside support
technician teams operating under our supervision/
management or as 'just-in-time' resources for on-going or
managed technology projects. Our methodology creates
disciplined processes and teams operating under the ITIL framework with
daily, weekly and trended metric reports for accountability and ownership.
Technology Deployment Services (TDS)
PRACTICE OVERVIEW
Tech-Pro provides organizations the structure to effectively and efficiently release new technology and services to their environment. The goal of Tech-Pro is to tailor a process-driven scalable solution to fit the goals and requirements of the organization. We can provide for common infrastructure components such as cabling, routers and server installations to customer-based equipment such as PCs, laptops, printers, point-of-sale devices and more.
Tech-Pro's focus on the physical distribution/installation end is to partner with its clients to ensure the appropriate front-end work--testing, roll-out planning, script development, etc.--is complete well in advance of the physical deployment. This allows the customer touch-point phase of the project to focus on logistics, working the project plan, communication and customer satisfaction. This also results in considerable savings to the client for any large scale, multi-site deployment. However, Tech-Pro has the capability to perform or assist our clients with all the planning and communication tasks as well.
PEOPLE
Tech-Pro can provide qualified professionals in any of the following technical specialites:
Project Manager
Level 1 and Level 2 Deskside Technicians
Systems Engineers
Technical Writers
Quality Assurance Professionals
SOLUTIONS
Flexibility - Tech-Pro understands that some organizations want to control the planning and testing phases of the project and only need assistance on the physical distribution or installation tasks. Tech-Pro can easily fit into this model or take on any part of the project cycle for our client partner deployments.
Specifics:
New PC/laptop installs
IT move projects
Site surveys
Software installs and upgrades
Network hardware installs
Break/fix
Hardware or software inventories
RESULTS
Proven methodologies employed by Tech-Pros TDS organization ensure that projects are completed properly and on time.
Implement a project on time to allow users to gain expected productivity improvements.
Provide support using Tech-Pro technicians to avoid pulling the client's team away from their core focus.
Accept accountabililty for all deliverables with status reports, operational tests and inventory documents of the items installed or issues with processes and end-result.
CONTACT
Tech-Pro, Inc.
3000 Centre Pointe Drive
Roseville, MN 55113, USA
Tel: 651.634.1400
Fax: 651.634.1499
email:
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Tech-Pro, Inc.